Shipping policy

Shipping Policy for TrueToneSmile

Last Updated: October 9, 2026

Thank you for choosing TrueToneSmile (TrueToneSmile.com). We strive to get your cosmetic oral care products to you quickly and efficiently so you can enjoy your bright, confident smile without delay.

This Shipping Policy outlines our standard processing times, delivery windows, and shipping procedures within the United States.

1. Processing and Fulfillment Time

  • Order Processing: Orders are typically processed and packed within 1 to 2 business days (excluding weekends and major federal holidays) after payment verification.

  • Order Confirmation: Once your order has shipped, you will receive a confirmation email containing your tracking number so you can monitor its progress in real-time.

2. Shipping Timeframe and Rates

  • Standard U.S. Delivery: We proudly offer fast shipping across the United States. Standard delivery takes 3 to 5 business days from the time the order leaves our fulfillment center.

  • Shipping Costs: Shipping rates are calculated transparently at checkout based on your delivery address and the size of your order. We may occasionally offer free shipping promotions on qualifying purchases (such as multi-packs or bundle orders).

3. Shipping Destinations

  • Currently, TrueToneSmile primarily ships to addresses within the United States, including the contiguous U.S., Alaska, Hawaii, and APO/FPO military addresses.

4. Delivery Delays and Carrier Issues

  • While we partner with reliable carriers to ensure your 3-5 day delivery window is met, unforeseen circumstances such as severe weather, carrier network disruptions, or incorrect shipping addresses provided at checkout may cause slight delays.

  • TrueToneSmile is not responsible for packages delayed by the carrier once they have been handed over for delivery. However, if your package experiences significant delay or tracking shows an issue, please contact our support team and we will do our best to help resolve it.

5. Incorrect Addresses and Package Loss

  • Address Accuracy: Please double-check your shipping details (including apartment or suite numbers) at checkout. Customers are responsible for providing accurate delivery information. If a package is returned to us due to an incorrect address, additional shipping fees may apply to resend it.

  • Lost or Stolen Packages: If tracking confirms delivery to your address but you have not received your package, please check with neighbors or your local carrier facility. TrueToneSmile is not liable for packages stolen from a delivery location after confirmed drop-off.

6. Contact Us

If you have any questions or concerns regarding your shipment or delivery status, please reach out to us via our official website at TrueToneSmile.com.