Terms of service

Terms of Service for TrueToneSmile

Last Updated: October 9, 2026

Welcome to TrueToneSmile (operating through TrueToneSmile.com). These Terms of Service ("Terms") govern your use of our website, the purchase of our products (including our purple color-correcting mouthwash packets and related oral hygiene products), and any associated services.

By accessing or using our website and purchasing our products, you agree to be legally bound by these Terms. If you do not agree to all of these terms, please do not use our website or purchase our products.

1. General Information and Eligibility

Ownership: TrueToneSmile.com is an online store focused on the United States market, offering cosmetic oral care and hygiene products.
Eligibility: To make purchases on our website, you must be at least 18 years of age (or the age of legal majority in your jurisdiction of residence in the United States) and possess a valid payment method accepted by us.

2. Cosmetic Nature of Products and Disclaimer

Product Purpose: Our purple color-correcting mouthwash packets are designed as a temporary cosmetic touch-up step (utilizing optical color theory to visually neutralize yellow tones or dullness on teeth).
Not Medical Treatment: TrueToneSmile products are not medical devices and do not replace professional dental care. They do not chemically bleach the deep tooth structure (unlike high-concentration peroxide treatments). Visual results are temporary and vary by individual user.
Personal Use and Monitoring: While our products are formulated to be gentle on teeth and alcohol-free, if you experience persistent irritation or adverse reactions, discontinue use immediately and consult a dental health professional.

3. Orders, Pricing, and Availability

Information Accuracy: We strive to ensure that all product descriptions, pricing, and availability on TrueToneSmile.com are accurate. However, we reserve the right to correct any errors, inaccuracies, or omissions, and to change or update information at any time without prior notice.
Price Modifications: The prices of our products (such as the 20-pack sachets) are subject to change without notice.
Order Acceptance: We reserve the right to refuse or cancel any order for reasons including, but not limited to: product availability, errors in product description or pricing, or suspected fraud.

4. Shipping, Delivery, and Returns

Shipping Scope: We primarily operate and ship within the United States. Estimated shipping times are provided at checkout but are not guaranteed due to potential carrier delays.
Return Policy: We want you to be completely satisfied with your purchase. Please refer to our dedicated Return and Refund Policy on our website for applicable timeframes (typically within 30 days of receipt) and the conditions for eligible items.

5. Intellectual Property

All content included on TrueToneSmile.com, such as text, graphics, logos, images, videos, packaging designs, and software code, is the exclusive property of TrueToneSmile or its content suppliers and is protected by United States and international intellectual property laws. Unauthorized reproduction, distribution, or use of any content without our prior written consent is strictly prohibited.

6. Limitation of Liability

To the maximum extent permitted by applicable law in the United States, TrueToneSmile shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, resulting from:

Your use or inability to use our products.
Any reaction resulting from improper use or use contrary to the product instructions.
Unauthorized access to or alteration of our servers or data.

Our total aggregate liability for any claims relating to our products is strictly limited to the amount paid by you for those specific products.

7. Governing Law and Jurisdiction

These Terms of Service and any disputes relating to them or the use of TrueToneSmile.com shall be governed by and construed in accordance with the laws of the state in which we operate within the United States, without regard to its conflict of law principles.

8. Changes to Terms

We reserve the right, at our sole discretion, to update, modify, or replace any part of these Terms of Service by posting updates on our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website following the posting of any changes constitutes acceptance of those changes.